Access Legal Fusion

If you have a query, the best department to contact depends on the nature of your query. 

For cancellation requests, please raise a case through our support portal using the following link: <a href="https://help-financehub.theaccessgroup.com/en/articles/11662394-our-account-support-experience" rel="nofollow noopener noreferrer" target="_blank">Our Account Support Experience</a>

Once on the portal, please select: My Contract/Renewal → Cancel My Contract

When submitting the request, please include your details, the firm as well as the product. This will allow the relevant team to review and process your request as quickly as possible.

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Department	Query
Account Manager	Your account manager is accountable for your commercial relationship with us. If you have questions about licenses or new and existing solutions, please direct those to your Account manager.
Support	MyAccess Portal is a hub of information and includes a robust knowledge base of help articles, product and industry webinars and our latest release notes. Our support team is available for all product-related queries, including reporting faults and errors, new feature requests, and how-do-I-type queries.
Customer Success Management	Our team of customer success managers are dedicated to improving customer experience, satisfaction and product adoption. If you have any challenges navigating The Access Group or want to raise feedback or concerns about your service, please do so at [email protected].