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Unable to access Law Fusion hosted servers after Windows update

Error message Remote Desktop Connect cannot connect to the remote computer following Windows update.

V
Written by Valeriu Holtea
Updated over 6 months ago

The Windows update caused an issue with the saved credentials in your remote desktop connection. One way to fix the issue would be to clear the saved credentials and then re-enter your credentials.
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The update provided by Microsoft relates to security, therefore it is not advisable to uninstall this.
Instead, we recommend the solution outlined below.
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πŸ“ŒNote: For the solution below, it's crucial that you do not save or remember your passwords.

  1. Download the remote desktop connection by following this article. This downloads the most up-to-date remote desktop connection for your use.

  2. Save the remote desktop connection to your preferred location i.e., your desktop.

  3. Open the remote desktop connection to connect to the servers, ensuring you do not save or remember your credentials.

πŸ€“Tip: We recommend you download the remote desktop connection frequently to obtain the latest version or if you have any connection issues.

If you do not know your credentials, please contact the support team by raising a new case online.

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