Please raise any issues you are experiencing to our Customer Success Team at [email protected] .
Please note only a limited number of individuals have registered accounts on the portal who can raise cases so please speak to your representatives within the company to clarify this, if you do not have an account they can raise a case on your behalf and our agents will be happy to email you directly to resolve your issue.
Only registered accounts can be used on the case collaborator section of the portal.
In order to view any attached articles on your case you must sign directly into the portal, if you prefer to have this emailed to you please ask the agent assisting you.