If your Outlook is not operating as it should, we advise a Profile Rebuild to refresh your account.
To perform the profile re-build, follow the steps below:
In the search bar on your desktop, search for and open Control Panel.
Click Mail 32 bit and then click Setup multiple profiles of email accounts.
Click Add and then enter a new name for the profile.
Enter the email credential and then return to the Account Setup screen.
Select the new profile and then select Always use this profile.