You must complete a form for all user requests. All requests should be sent to [email protected] so that they can review and process any paperwork as required. They will then send the request on to the user admin team to action. The admin team will reach out to you to confirm receipt of the case and advise on the timeframe.
đ Note: Once a request has been submitted to the user admin team, it can take 3 to 5 business days to be processed. To avoid any delays, please provide as much notice as possible when submitting your request.
New user
You will need to provide ALL of the following information on the form:
You can download the new user form here.
Full name.
Email address.
Phone number.
Name of an active user to copy LawFusion access from.
User reconfiguration
You will need to provide ALL of the following information on the form.
Name of licence to be reconfigured.
Date to reconfigure licence.
Old user data to move to shared area for all staff to access, or to new user's centralised area.
Full name of new user.
Email address of new user.
Phone number.
Remove user
You will need to provide ALL of the following information on the form.
You can download the remove user form here.
Full name.
Email address.
Date to be removed.
What you want to do with old user data.
What you want to do with old user emails.
Name of user to copy/redirect to, if applicable.
đ Note: Not providing all the required information will cause delays in the setup or removal of users.
â ď¸ Important: Before requesting a removal, please ensure you have moved, transferred, or downloaded anything you wish to keep from the user's OneDrive. This will be deleted as part of the removal process and cannot be recovered.