Benefits of the dashboard
Communication is key to our customers, especially in the event of a high-impact incident or product downtime. Monitor the status of your products by using the status dashboard.
The dashboard enables you to:
Register for product alerts for new events and updates created on the status dashboard, for example, high-priority incidents. You can register for alerts on the dashboard itself.
Receive alerts and updates for planned scheduled maintenance work.
Have a central view of current and historical events.
Receive updates as we share any root cause and prevention measures.
View the dashboard
Click the link to Access the dashboard https://legal.theaccessgroup-status.com/.
Select your Timezone in the Top right-hand of the screen:
The Dashboard will show you a rolling 7 days of product performance and you will see different statuses depending on incidents and maintenance events that are currently live or have happened during the 7 day period.
The detailed Service History can show all products in a group:
Or only those products that are not operating normally:
The dashboard also shows a calendar view by-product with different statuses depending on incidents and maintenance events that are currently live or have happened during the selected period.
Statuses include:
Service is operating normally.
Performance issues.
Service disruption.
To view more information, click on the event.
Any planned maintenance events will be shown at the top of the dashboard.
This dashboard is available for the following products:
Access Legal Case Management.
Compact+.
Evo Proclaim.
Finance Director.
Legal Bricks.
Legal Fusion.
One Office.
Proclaim.
Proclaim Accounts.