If you are receiving this error when trying to close a file please do the following :
From the Fee Earner Desktop Case Details page select Today's Time icon.
Remove the search criteria( Fee Earners and Dates) and just enter the Account Reference Number and select Show Posted.
Select Search.
This will then show you the time that has been posted on the case that has not yet been billed, you may either bill this time or remove it.
To remove, highlight the time and select the Reverse button at the top of the screen.
Close Case can now be attempted once no time is left outstanding.
This could also be that some time needs posting or deleting.
Search the same as above unselecting Show Posted.
These time entries that could up either need to be posted or you can select and Reverse the time off.
For further assistance on this please raise a new case online and reference the title of this article.