You need to check the date of the bills.
If these bills were converted bills then they can't be credit noted and will need to either be written off or a minus bill done for the profit costs.
If they are not converted bills then please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team.
'No live bill exists' when credit noting a bill
When credit noting some old bills I am receiving the error 'no live bill exists'.
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Written by Valeriu Holtea