We've put together a list of things that you can check if you're having difficulty connecting to your Access Legal Fusion hosted session, or your hosted session keeps dropping out.
Check your internet connection
After ensuring that your login credentials are correct, ensure that you're able to connect to the internet locally. To test this:
Close your hosted connection, if it's already open.
Open your internet browser.
Test by navigating to a couple of your frequently used websites.
If you can't connect to any of these, there's a problem with your internet connection. If you're having issues connecting to the internet, try the following:
Check if any of your colleagues have the same problem
If they do, there's a local connection issue. You may need to speak to your internet provider.
Check if you have an active internet connection
There's an icon on your taskbar that indicates your current network connection. Hover your mouse over the icon to see the name of your connection, and whether or not you have internet access.
Check your network connection
If you normally connect to your network with a cable, check that it's plugged in. If it is, try a different cable to check if this resolves the issue.
Check with your internet service provider
Check if they're experiencing any issues in your area, or anything that could affect your area.
🤓Tip: Most providers have a service where you can check for outages yourself. For example, BT for example provide the following site www.bt.com/help/servicestatus. This details where they have issues and what it may affect.
Check your local IT support
They may be aware of an issue that could be affecting your connection, or be able to run tests to help diagnose the problem.
Contact Select Legal Support
If you're still experiencing issues at this point, get in touch with us. We'll advise if we're experiencing issues, and help identify what's causing the issue.