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Customer Success Newsletter - December 2025

Lindsey Samways avatar
Written by Lindsey Samways
Updated this week
CS Newsletter

Welcome to your Access Legal Fusion newsletter

Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.


A note from the Customer Success Team

Our team will be taking a well-earned break over the festive period and will be offline from 25th December, returning on Friday 2nd January.

Details of support availability during this time can be found below.

We'll also be pausing our monthly newsletter in January, so the next edition will land in your inbox in February. We're looking forward to sharing updates on new features, upcoming webinars, and helpful tips to start 2026 strong.

Wishing you a restful festive season.


Webinars


Stay ahead with our expert-led webinars

Join our monthly webinars featuring industry specialists who'll help you get more from your software and stay compliant.

Expect practical optimisation tips, the latest legal compliance updates, and exclusive insights into upcoming product features. Each session is designed to enhance your business practices and keep you competitive in a rapidly evolving market.

Webinar Title

Date & Time

Registration Details

December Compliance Update

Thursday, 4 December at 12:30pm

November Compliance Update

On-demand

Law Firm Financial Management

On-demand

Introduction to Access Legal Risk and Compliance Services

Monday, 8 December at 12:00pm

Webinar spotlight: join our free Introduction to Access Legal Risk and Compliance Services

Discover the new Legal Risk and Compliance Services.


We are excited to share that Legal Fusion has launched a new set of Services designed to make your Flexpoints booking experience smoother and more efficient.
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In this short material you’ll find a guideline to:

  • An overview of the Services

  • Clear explanations of the most important ones

  • Guidelines to the Booking Process and resources available

Whether you're exploring new Services or need update on existing ones, this material is here to help you get the most out of Legal Fusion. Register here >


Support over the festive period

Our team is available to support you throughout the festive period, with the exception of Thursday 25 and Friday, 26 December 2025 and Thursday, 1 January 2026.

On these specific days, if you need assistance, we encourage you to use your Access Digital Assistant, which offers a wealth of information and knowledge articles, accessible 24/7.

You can find your Access Digital Assistant and Help Centre here >


Risk and Compliance team over the festive period

Our Risk and Compliance team and helpline will be closed for the festive period from 5pm on Wednesday 24th December, reopening at 9am on Friday 2nd January 2026.

All queries received prior to this period will be responded to as usual. Queries received during the closure period will be picked up when the team returns on 2nd January.

Wishing you a fabulous holiday period and we look forward to working with you again in 2026.


Compliance Corner

A month on from The SRA COLP/COFA Conference 2025 – What have we learned?

Our Risk & Compliance Associate, Jack Brown, provides an insight into what we have learned a month on from the SRA's COLP/COFA Conference 2025. Read more >

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