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Customer Success Newsletter - May 2026

Written by Lindsey Samways
CS Newsletter

Welcome to your Access Legal Fusion newsletter

Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.


Webinars

Stay ahead with our expert-led webinars

Join our monthly webinars featuring industry specialists to help you get more from your software, stay compliant and keep pace with a rapidly changing regulatory landscape.

Each month, we round up the latest webinars and on-demand recordings - browse the full list below.

Webinar Title

Date & Time

Registration Details

May Compliance Update

Thursday, 7 May at 12:30pm

Breach Management Update

Thursday, 14 May at 12:30pm

April Compliance Update

On demand

April AML Update

On demand

Power Beyond — What the UK's Most Profitable Law Firms Do Differently

On demand


How You Contact Legal Fusion Support via the MyAccess Portal

On 24-March, 2026, we introduced improvements to the support experience within the MyAccess Portal. These changes will make it quicker and easier for you to get help, including the introduction of AI‑powered support and chat functionality.

From your perspective, the way you start a support request will remain largely the same. The main change is how you interact with us once you have selected the product you need help with.


New Compliance Helpline Contact Number

Subscribe our Access Legal Compliance Helpline? Then you need to know our new, direct, Compliance Helpline phone number!

From 1st May 2026 you can call our Compliance Helpline on 01753 610200.

or you can continue to email your queries to [email protected].

Opening hours: Monday to Friday, 9:00am – 5:00pm (UK) (excluding UK bank holidays). Please note that calls made outside of our opening hours will be dealt with when the helpline reopens.

A quick reminder of the types of query our Access Legal Compliance Consultancy Team can support with:

  • Anti-Money Laundering (AML), including Source of Funds (SoF) and Source of Wealth (SoW)

  • Client Due Diligence (CDD)

  • Data Protection

  • Policies and Compliance Documents

  • General Compliance Advice

  • Misconduct and Complaints

  • Regulatory and Statutory Requirements

  • Conflicts of Interest

If you have any questions regarding this change or are unsure whether your query is suitable for the Compliance Helpline, please do not hesitate to get in touch.


Compliance Corner

AI in the UK Legal Sector: What You Should Know

The rapid evolution of artificial intelligence continues to reshape the UK legal sector, with the last twelve months bringing a surge of regulatory activity, professional guidance, and sector wide debate. AI is now firmly embedded in daily legal workflows, prompting regulators, insurers, and professional bodies to sharpen expectations around transparency, accountability, and good governance.

In this article, Jack Brown, Risk and Compliance Associate, explores how your firm can prepare. Read now >

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