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Recalculate billed time

How to recalculate billed time.

V
Written by Valeriu Holtea
Updated over 6 months ago

In order to recalculate billed time follow the next steps:

  1. Select the case you want to recalculate time for

  2. Click on Time & Expense Manager

  3. Tick Unbill Time

  4. Click Next

  5. Fill in with Account reference

  6. Click Next

  7. Tick all the Time lines that you want to Unbill select Finish

  8. Tick Recalculate time this time round and select the time lines you want to recalculate on

  9. Click Next

  10. Fill in Account reference

  11. Click Next

  12. Select the option required for recalculating.

  13. Select either Yes- to produce a test report or No- Just recalculate time

  14. Select Next and then Next again

  15. If you get the test report tick the box you are Happy to proceed with the update

  16. Select Next and then Finish

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