Welcome to your Access Legal Fusion newsletter
Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.
Reminder: Update to the MyAccess Support Portal Login URL
We want to remind you that the login URL for the MyAccess Support Portal (previously known as the Customer Success Portal) has recently been updated.
If you have the old link saved as a bookmark, you will now be directed to an error page when trying to access your account.
Please update any bookmarks you have saved to the new URL below:
New URL (please use this going forward): https://support.theaccessgroup.com/
Old URL (no longer active): https://access-support.force.com/Support/s
Updating your bookmark will ensure you can continue to raise and manage support tickets, access resources, and find all your Access-related information without interruption.
If you experience any issues accessing the portal after updating your bookmark, please contact our support team.
Support for Legal Fusion is about to get even easier
We’re enhancing the way you access support for Legal Fusion. Soon, all support requests will be submitted through our new My Access Portal, offering a faster and more streamlined experience.
Please note – you can still call and speak to our support team as usual. That isn’t changing.
Through the My Access Portal, you’ll be able to:
Get AI‑powered support 24/7
Use the Digital Assistant chat box
View and track your support cases
Access Help Centre guides and resources
What happens next?
You’ll soon receive a dedicated communication with more details about the change, what to expect, and the confirmed switchover date.
Thank you for your continued partnership. We look forward to delivering a simpler, faster and more integrated support experience.
Stay ahead with our expert-led webinars
Join our monthly webinars featuring industry specialists who'll help you get more from your software and stay compliant.
Expect practical optimisation tips, the latest legal compliance updates, and exclusive insights into upcoming product features. Each session is designed to enhance your business practices and keep you competitive in a rapidly evolving market.
Webinar Title | Date & Time | Registration Details |
March Compliance Update | Thursday, 5 March at 12:30pm | |
CQS Update 2026 | Thursday, 12 March at 12:30pm | |
PII Update 2026 | Thursday, 19 March at 12:30pm | |
February Compliance Update | On-demand | |
Where were all the compliance officers? | On-demand |
Billing time recording entries failure
We’re highlighting a commonly raised query around time recording entries not appearing in the Time Ledger. One of the reasons this can occur is that the relevant time periods have not been opened.
The article outlines the steps to check and open the correct periods within the Fee Earner Desktop, along with a reminder to keep time periods up to date. Read now >
Level‑up your firm’s compliance in 90 minutes
Access Legal’s Risk & Compliance Consultancy Team is running a remote training series (via Microsoft Teams) designed for busy legal professionals who want practical, immediately applicable guidance -plus time to get questions answered.
What you’ll get
🕙 90‑minute sessions with open Q&A
🧑🎓 Delivered by our consultancy team who advise firms daily
✅ Just £100 + VAT or 70 FlexPoints per delegate
Upcoming sessions (all Wednesdays, 10:00):
18 Mar - Stop Issues Before They Start: Legal File Reviews Made Simple (Host: Rosanna Davenport)
29 Apr - From Suspicion to Submission: A Practical Guide to Effective SAR Reporting (Host: Mariam Dobosz B.A, LLM)
20 May - Managing Complaints with Confidence: A Compliance‑Led Approach for Legal Teams (Host: Rosanna Davenport)
Case Management Systems: The Backbone of Compliance
As the legal industry finds itself in an increasingly regulated and risk sensitive environment, the question is not whether a law firm should use a case management system, but if it can afford not to
In this article, Diana Borlea, Risk and Compliance Associate, examines the benefits or properly implemented a case management system. Read now >