Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.

"Customer relationships are built every single day through trust, value, and meaningful interactions that have a lasting impact." — Access Legal Customer Success Team

We would like to inform all LawFusion users that Version 26.3 was released to support the latest Legal Aid AGFS Fee Changes.

The upgrade includes the necessary system enhancements to ensure your practice remains up to date with the latest Legal Aid fee structure and regulatory requirements.

For clients using our hosted LawFusion environment, the upgrade was carried out Sunday, 26 July 2026.

If you operate a non-hosted (on-premise) LawFusion system, the upgrade will not be applied automatically.

To ensure your system receives the latest LawFusion 26.3 release and the Legal Aid AGFS Fee Changes, please contact our Support Team to arrange a convenient time for your upgrade. We recommend scheduling your upgrade as soon as possible to ensure you remain compliant and benefit from the latest enhancements.

View release notes >

Join our monthly webinars featuring industry specialists to help you get more from your software, stay compliant and keep pace with a rapidly changing regulatory landscape.

Each month, we round up the latest webinars and on-demand recordings - browse the full list below.

Getting support for your Legal products is easy.

As you will be aware, we launched the Access Digital Assistant in March 2026. This is the quickest and easiest way to get help. If you are an entitled contact, you can ask a question through the Digital Assistant via the MyAccess Portal, giving you access to support 24 hours a day, 7 days a week. Our teams are also available between 08:00 and 18:00, Monday to Friday, should you need additional assistance.

We kindly ask that you try this channel first wherever possible, as we are continually enhancing and expanding the support content available to you. Your use of these tools supports our ongoing commitment to improving the customer experience.

All software users can also access the dedicated Help Centre for Legal Fusion.

Should you need to contact us by phone, Legal Support has a single dedicated telephone number: 01206 696430

If you have any old support numbers saved, please disregard them and ensure you use the number above going forward

When calling, please listen carefully to the available options and select the one for your product. This will help ensure you are connected to the correct support team as quickly as possible.

As mentioned above, our digital channels are often the fastest and most convenient way to access support.

You may have seen in our recent email that the Ministry of Justice is changing how CJSM emails can be accessed. Here's a reminder of what this means and what you may need to do.

From mid-August 2026, CJSM emails will no longer be accessible via POP3 in Outlook. Instead, everyone will need to use the CJSM portal directly (cjsm.net) to read and send CJSM emails.

If you usually check your CJSM email using the CJSM web portal or plan to do so, no action is needed other than to make sure you are familiar with the portal.

If you use Outlook to receive your CJSM e-mails,we've put together a step-by-step guide on how to use the CJSM portal.

We strongly recommend that all users read this document.

If you use POP3 to connect CJSM emails automatically to another system (such as Outlook, etc), or your own Microsoft Exchange server. You may need to make changes to avoid any disruption.

If you are unsure or know you rely on POP3 automation, please contact the CJSM Helpdesk before the proposed mid-August change over, for personalised support to help you make the necessary changes:

We are here to help make this transition as smooth as possible. Please don't hesitate to reach out if you need assistance or have any questions.

Access the CJSM Email Change Guide >

In her latest article, Diana Borlea, Risk and Compliance Associate, explores why file closure should receive the same level of attention as client onboarding, helping firms strengthen compliance, reduce risk and ensure matters are concluded appropriately.

Read now >