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Customer Success Newsletter - September 2026

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Written by Stela Condurache
CS Newsletter

Welcome to your Access Legal Fusion newsletter

Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.


Webinars

Stay ahead with our expert-led webinars

Join our monthly webinars featuring industry specialists to help you get more from your software, stay compliant and keep pace with a rapidly changing regulatory landscape.

Each month, we round up the latest webinars and on-demand recordings - browse the full list below.

Webinar Title

Date & Time

Registration Details

September Compliance Update

Thursday, 3 September at 12:30pm

Law Firm Undertakings

Wednesday, 9 September at 12:30pm

Data Protection Update - September 2026

Thursday, 17 September at 12:30pm

August Compliance Update

On demand

What does the move to FCA regulation for AML mean for law firms?

On demand


New User creation or removal of User

How to request the creation, reconfiguration, or removal of a user in Access Legal Fusion.

You must complete a form for all user requests. All requests should be sent to [email protected] so that they can review and process any paperwork as required. They will then send the request on to the user admin team to action. The admin team will reach out to you to confirm receipt of the case and advise on the timeframe.

📌 Note: Once a request has been submitted to the user admin team, it can take 3 to 5 business days to be processed. To avoid any delays, please provide as much notice as possible when submitting your request.


Risk & Compliance Monthly Training Sessions

Each month our Risk & Compliance Consultancy Team run a training session on a key compliance topic based on the queries received into our compliance helpline, trends we are seeing in the sector or in our work with our customers.

Places can be booked through the FlexPoints catalogue for 70 points per attendee or you can email [email protected] if you wish to pay via invoice for ÂŁ100 + VAT per place.

Sessions coming up:

A Practical Guide to the SRA Accounts Rules with Rosanna Davenport - Wednesday 16th September @ 10am

Any questions or for further information on session agendas, please do not hesitate to reach out to us via [email protected]

We look forward to seeing you on a session soon!

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